Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

$30 Return / Refund Fee

All approved returns are subject to a $30 return and processing fee. This fee must be paid by the customer and may be deducted from the final refund amount.

Shipping charges are non-refundable unless the item received was defective, damaged, or incorrect.

To start a return, contact us at profecysupport@gmail.com. Please note that approved returns may need to be sent back to the designated manufacturing or return facility.

Once your return request is approved, we will provide instructions on how and where to send your package. Items returned without first receiving approval will not be accepted.

For any return questions, please contact profecysupport@gmail.com.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong product, contact us immediately so we can review the issue and make it right.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return, including customized, personalized, or special-order products.

We also cannot accept returns on final-sale items or gift cards.

Please contact us if you have questions regarding whether your specific item is eligible for return.

Exchanges

The fastest way to receive a different item, size, or style is to return your original item according to our return policy and place a separate order once your return has been accepted.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, applicable consumer laws may provide you with the right to cancel or return your order within 14 days.

Returned items must be in the same condition in which they were received: unworn, unused, with tags, and in the original packaging. Proof of purchase may also be required.

Any fees will be applied only to the extent permitted by applicable law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method, minus the applicable $30 return and processing fee, unless otherwise required by law.

Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card provider may require additional time for the refund to appear on your account.

If more than 15 business days have passed since your refund was approved, please contact us at profecysupport@gmail.com.